Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lekorecosmetic@gmail.com. Please note that returns will need to be sent to the following address: [First Floor, Plot no 02, Gurukrupa Bungalows, Sarthana Road, Samrat Row House,Surat, Gujarat 395006]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lekorecosmetic@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lekorecosmetic@gmail.com.
At Lekore, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Products can be returned within 7 days of delivery.
- Items must be unused, unopened, and in original packaging.
- For hygiene and safety reasons, opened or used cosmetic/baby care products are not eligible for return.
- Products purchased during sales or promotional offers are non-returnable.
Damaged or Wrong Products
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
- Share clear photos/videos of the product and packaging for verification.
- Once approved, we will arrange a replacement or refund.
Refunds
- After we receive and inspect the returned item, we will notify you about the refund status.
- Approved refunds will be processed within 5–7 business days.
- The refund will be credited to your original payment method.
- Shipping charges (if any) are non-refundable.
Cancellations
- Orders can be cancelled before dispatch only.
- Once shipped, the order cannot be cancelled.
Return Shipping
- Return shipping costs are the customer’s responsibility, unless the return is due to our error (damaged or wrong item).
Contact Us
For any return or refund related queries, please contact us at:
📧 support@lekore.com